Refund Policy

At Tropical Beans Coffee, we want you to be satisfied with your purchase. If you experience an issue with your order, we are happy to work with you to make it right.

Returns & Refund Eligibility

Due to the perishable nature of coffee products, we generally do not accept returns on opened coffee products.

However, refunds or replacements may be offered in the following situations:

Incorrect items received
Damaged products upon delivery
Defective or compromised packaging
Missing items from an order

To request assistance, customers must contact us within 7 days of the delivery date.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at coffee@tropicalbeanscoffee.com with:

Your order number
A description of the issue
Photos of the product and packaging, if applicable

We will review the issue and determine whether a replacement, store credit, or refund is appropriate.

Non-Refundable Items

The following items are generally non-refundable:

Opened coffee products
Gift cards
Products marked as final sale
Orders with incorrect shipping information provided by the customer

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been fulfilled or shipped, it can no longer be canceled.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear depending on your financial institution.

Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Tropical Beans Coffee
coffee@tropicalbeanscoffee.com
(719) 378-0189

750 Citadel Dr East #1084
Colorado Springs, Colorado 80909